Frequently asked questions about CONTACT LENS SUBSCRIPTION:

How can I conclude a contract for a contact lens subscription?

> It's easy as one-two-three ;) As soon as you choose your lenses from the types of contact lenses offered for subscription, click on the menu "Apply!", then you will be taken to the section where you have to fill in the distance contract data. Even if it sounds complicated – it is not, because the contract is just a regular formality, just like when subscribing to a magazine.

How do I pay for a contact lens subscription?

> When applying for the lens subscription, you will be taken to the e-invoicing system, where you must enter the requested personal data, including the bank card number. This bank card will be used to pay monthly for the lens subscription. Automatic payment for the lens subscription will take place on the 10th day of each month. So, this will be a recurrent payment from your bank card, and you don't have to worry about paying the bill regularly.

Is it possible to put a contact lens subscription "on hold"?

> The subscription can be suspended for up to 3 months within one year, if for some reason the lenses will not be used. For example, if an ophthalmologist has recommended that you rest your eyes for a while and use only glasses.

How do I unsubscribe from contact lens subscription?

> If you change your mind and do not want to use the lens subscription in the future – we will stop it at any time. All you have to do is pay the remaining value of the received lenses or return the received lenses in unopened packages within 30 days.

What should I do if the strength of the lenses I need when applying for a subscription is no longer suitable for me because my vision has changed?

> True, our vision tends to change, but you don’t need to worry, because the required lens strength can be changed at any time by simply contacting our client consultants – by writing to or calling (+371) 202 11 202!

How will a vision specialist know that I am entitled to a free vision test?

> As part of your contact lens subscription, you are also entitled to free vision tests, up to infinite number of them. As soon as you arrive at A-room for a vision test, simply tell your name and surname and we will already know that you are entitled to a free vision test.

What happens if payment for a contact lens subscription is not made on time? For example, if my bank account won’t have enough funds for my monthly subscription fee?

> If the contact lens subscription payment is not made on time, we will contact you.

I don't usually use as much lens care solution, can I choose to get less lens care solution and exchange it for another product?

> If you feel that you will use less lens care solution than included in the contact lens subscription offer, we will recommend and send you the best eye drops instead!